StoryTime's about letting teachers messages students books, and we only use parent and student information to do that. We take privacy very seriously: StoryTime strictly adheres to FERPA and COPPA student privacy guidelines.
We will never share any student and parent information with third-parties or marketing groups. Additionally, schools own and safeguard all personally-identifiable data. To learn the details of our policy, you can read it in full, below.
Your privacy is very important to us. This policy tells you how your personal information is used when you use StoryTime’s Services. By using StoryTime, you acknowledge that you’ve read and accepted these policies.
StoryTime respects your information and treats it carefully. We strictly adhere to FERPA and COPPA privacy guidelines.
You are responsible for any Content you provide in connection with the Services. We cannot control the actions of anyone with whom you or any other StoryTime users may choose to share information. Therefore, we cannot and do not guarantee that Content you or any user posts on the Services will not be viewed by unauthorized persons. Although we may allow our users to set privacy options that limit access to certain parts of the Services, please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. StoryTime does not encourage you to make any personally identifiable information (Personal Information) public other than what is necessary for you to use our Services. You understand and acknowledge that, even after removal, copies of Content may remain viewable in cached pages, archives and storage backups or if other users have copied or stored your Content. We will make efforts to remove the Content under our control that is not part of another user’s account.
You may request removal of Personal Information (as described below) that you have provided to us by contacting us at email@example.com. We will remove your Personal Information from our database on your request, but this information may remain in our server logs as part of our standard backup procedures. A verified Organization administrator or Organizer may be able to upload and provide information about you to your account; if you would like to remove or amend that information, you may have to contact and work directly with that administrator or Organizer.
Any improper collection or misuse of Content or other information accessible on the Services is a violation of StoryTime’s Terms of Service and should be reported to firstname.lastname@example.org.
StoryTime is a tool to help you communicate with people who can support your education, and we take your privacy seriously. Maintaining the privacy of your Personal Information is a shared responsibility, and while we will limit what we ask for and what we do with your information, we encourage you not to share it unless you need to. Please keep in mind that you are responsible for the content of your account and all your messages. To delete your account, contact us at email@example.com, but note StoryTime is not responsible for what other StoryTime users may do with your sent messages.
Here’s what this policy covers: all information that you provide to us and that we collect while you’re using StoryTime. This policy doesn’t cover third party companies that we don’t control but who help us operate our service. Those third party companies must adhere to privacy and security obligations in a manner consistent with StoryTime’s policies and practices. Keep reading, there’s more about this later!
We have included some information below related to the Children’s Online Privacy and Protection Act (“COPPA”). COPPA requires that online service providers obtain parental consent or provide notice before they knowingly collect personally identifiable information online from children who are under 13 (“under-13 users”). StoryTime relies on a teacher, school, or school district to obtain verifiable parental consent to provide our services to under-13 users. Pursuant to COPPA, we may collect an under-13 user’s name (first name and last initial), date of birth, email address and/or telephone number in order to operate and provide the Services, and we may collect the under-13 user’s parent’s (or legal guardian’s) email address in order to provide notice to the child’s parent or guardian that we may contact the under-13 user for the purpose of allowing access to and use of the Services. If StoryTime does not receive the parent’s email address within a reasonable time period, the under-13 user will not be able to receive any messages and his/her Personal Information will be deleted. If an under-13 user’s StoryTime account is inactive for at least twelve months (meaning, the account has not received a message through the Services in that period of time), StoryTime’s policy is to delete the Personal Information. If we learn we have collected Personal Information from an under-13 user other than pursuant to the above, or if we learn that an under-13 user has provided us Personal Information beyond what we request from him or her, we will delete that information as quickly as possible after we have identified it. If you believe that an under-13 user may have provided us Personal Information in violation of this paragraph, please contact us at firstname.lastname@example.org.
In order for an under-13 user to gain access to additional features or services, StoryTime may employ one or more methods approved by the Federal Trade Commission for verifying parental consent.
StoryTime collects limited Personal Information from children under-13, and we rely on a teacher, school or district to obtain the consent of each child’s parent when collecting this information. If we do not have an email address of a parent associated with that child’s account, we will delete the account. We will also delete the account of any under-13 user that has been inactive for at least a year. Any questions or concerns? Just email us at email@example.com. StoryTime collects limited information from children under-13, and we rely on a teacher, school, or district to get permission from each child's parent when collecting this information. If we don’t have a parent's email address associated with their child's account, or if the child’s account is inactive after some time, we delete the account. Email us at firstname.lastname@example.org with any questions.
When you use the Services, you may set up your personal profile, send messages, perform searches and queries, and transmit information through various channels as permitted by the functionality of the Services. StoryTime will not display your personal contact information to other users without your permission. The information we gather from users enables us to verify user identity, allows our users to set up a user account and profile through the Services, and helps us personalize and improve our Services. We retain this information to provide the Services to you and our other users and to provide a useful user experience. When you update your information, we usually keep a backup copy of the prior version for a reasonable period of time in case you need to need to go back to that version.
The information you provide to us by creating an account (or when joining a class or group) is used to deliver our service to you. For example, we use this information to verify your identity and help you create an account on StoryTime. We will not share personal contact information, besides your full name, to other users on StoryTime without your permission.
We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. With your express consent, you may be able to upload, import or sync contact information from your mobile device (for example, from your address book) to StoryTime. This information may include Personal Information such as your name, phone numbers, email addresses, photographs, and, in certain circumstances, your school and/or district, class, group, club, team or Organization affiliation (which may be used to validate your account or to provide you with notifications via the Services from a teacher, school and/or district, class, group, club, team or affiliated Organization (“Notifications”), or any other information necessary for us to provide our Services. For under-13 users, we collect a name (first name and last initial), date of birth, district, school, class, email address and/or telephone number, and that under-13 user’s parent’s email address to provide notice to the parent regarding the Services. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use the Personal Information we receive about you to provide you with the Services and also for purposes such as:
authenticating your identity, responding to your requests for certain information, customizing the features that we make available to you, suggesting relevant services or products for you to use, improving the Services and internal operations (including troubleshooting, testing, and analyzing usage), communicating with you about new features and, most importantly, protecting our users and working towards making sure our Services are safer and more secure.
You may modify or remove your Personal Information at any time by logging into your account and accessing features to edit your classes, groups, and/or account information. If an Organizer or a verified Organization administrator uploads or adds information about you to your account, you may have to contact and work directly with that Organizer or administrator in order to modify or remove that information.
The information you provide to StoryTime is also used to analyze usage and improve our products and services. We don’t show or share your personal information without your permission except in the few circumstances described here. We may also review account information to protect the safety of our community.
We receive and store certain types of information whenever you use the Services. StoryTime automatically receives and records information on our server logs from your browser including StoryTime cookie information, the page you requested, and other usage information such as your activity on the Services, the numbers and frequency of visitors to our site and its components (similar to TV ratings that indicate how many people watched a particular show). None of this information constitutes Personal Information. Certain information that is collected automatically, such as device ID, IP address and phone number, will be treated as Personal Information.
We also may provide to our partners aggregate information derived from automatically collected information about how our users, collectively, use our site. We may share this type of non-personally identifiable, aggregated statistical data so that our partners also understand how often people use their services as well as StoryTime.
There is certain information that we gather automatically when you use StoryTime, such as your IP address and cookie information. Some of this information is collected and used in an aggregate and anonymized way to help improve our service. If Personal Information is included, we treat it carefully like all other Personal Information.
When users use our mobile application, we automatically collect the IP address, device ID, device type, and what OS the user is running.
We collect users’ IP addresses whenever they use our mobile application, which provides us with a coarse approximation of the user’s location at the city level in order for StoryTime to, for example:
provide Organizers with a geo-specific long-code (i.e., generic phone number with a local area code), support features such as school selection, and enable other internal measurement and Services features. We also may, with your express consent, request more specific location information in order to provide you with more relevant information (such as nearby classes or relevant groups that you may subscribe to). We will not store or track your device location on an on-going basis or without your permission. We may also collect location-based information from users as part of providing the Services and in order to comply with applicable laws and regulations for the user’s jurisdiction.
While StoryTime collects and temporarily stores phone numbers of first-time users under 13 years of age, we will delete the information collected if parental consent is not obtained. If the underage user has signed up for the Services through SMS and then downloaded StoryTime’s mobile application, StoryTime will have and may use the underage user’s phone number:
to merge the under-13 user’s accounts, to continue SMS delivery services, and/or as a back-up method of notification.
When you use the StoryTime app, there may be additional information that we collect like your device ID, phone number and approximate location.
Email and text message communications
To permanently cease receiving SMS text messages, please text @STOPALL:
in reply to any SMS message from that class or group, to a StoryTime long-code (a phone number issued by StoryTime), or in the US, to the StoryTime phone number (203)-202-3505. For more information see this link.
We may send you administrative messages regarding StoryTime. You can learn how to unsubscribe from receiving all messages by clicking here.
We send notices to you when an Organizer of your class or group has posted something new to your class or group, you are sent a message, or when StoryTime needs to inform you of something. If you no longer wish to receive such communications, you may turn them off at the device level. If you are a parent of an under-13 user, you always have the choice to no longer allow your child to receive such communications by contacting us at email@example.com. Any user may email us at firstname.lastname@example.org if such user no longer wishes to receive communications from the Services.
There are different notification options. We may send push notifications to your class; you can always opt out of these.
A pixel is a small amount of code on a web page or in an email notification. As many services do, we (or our agents) may use pixels to learn whether you’ve interacted with certain of web or email content on our Services. This helps us measure and improve our Services and personalize your experience on StoryTime.
Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. We use local storage to customize what we show you based on your past interactions with StoryTime.
StoryTime uses these technologies to deliver, measure, and improve our Services in various ways. These uses generally fall into one of the following categories:
Authentication and security
To log you into StoryTime.
To protect your security.
To help us detect and fight spam, abuse, and other activities that violate StoryTime’s policies.
For example, these technologies help authenticate your access to StoryTime and prevent unauthorized parties from accessing your account.
To remember information about your browser and your preferences.
For example, cookies may help us remember your preferred language or country that you are in. We can then provide you with StoryTime content in your preferred language without having to ask you each time you visit StoryTime. We can also customize content based on your country, such as disabling SMS, or to withhold certain content based on applicable local laws.
Analytics and research
To help us improve and understand how people use our Services.
For example, cookies help us test different versions of our services to see which particular features or content users prefer. We might also optimize and improve your experience on StoryTime by using cookies to see how you interact with our services, such as when and how often you use them and what links you click on. We may use Google Analytics to assist us with this.
Cookies are bits of information that tell us you’ve visited StoryTime before and help the browser remember things about you (such as your language setting). Our cookies do not collect any personal information from you. This only applies to StoryTime cookies and no one else’s.
We use mobile analytics software to allow us to better understand the functionality and improve the performance of our mobile software on your phone. This software may collect, store and use information such as how often you use the application, the events that occur within the application, usage, performance data, and where the application was downloaded from. This software may share information it collects with other third parties as part of providing the analytics services and to comply with applicable laws.
When you use the StoryTime app on your phone or tablet, we have analytics that help us understand how you use the app. This helps us improve the features & design!
Users may have the choice of associating their account with a school or other Organization (such as a team or group). This may be required (for example) for teachers and may be either required or strongly encouraged for other types of Organizers in order to use certain features of the Services.
By associating your account with an Organization, you acknowledge and agree that a verified Organization administrator, principal, technology specialist, or other party authorized by the school or organization (such as Organizers associated with the same Organization) may be able to view your User Submissions (including your Personal Information and messaging content but not your personal contact information). In addition, verified Organization administrators and Organizers may be able to make administrative changes to your account, such as, adding, removing, or moving you from classes and/or groups, sending messages on your behalf, and more.
If you are an Organizer affiliated with an Organization, you acknowledge that StoryTime may enable other users who are associated with the same Organization to contact you -- for example, teachers, students, or parents who are associated with your Organization may communicate with you. Participants may also contact each other (in addition to viewing User Submissions). StoryTime does not display in a user’s account profile personal contact information of the user to any other users without prior consent.
You may be required to link your account with an Organization. Linking helps to verify your identity and may unlock certain features. If your Organization is managed by a verified administrator, they may also have access to certain information in your StoryTime account. We will not display your personal contact information to other users without your permission.
StoryTime relies on its users to provide accurate Personal Information in order to provide our Services. We try our best to protect that information and make sure that we are responsible in handling, disclosing, and retaining your data. We neither rent nor sell your Personal Information to anyone. If other StoryTime users, other individuals or companies whose products you choose to use, have access to your Personal Information (for example, your messaging content), they may use and share that information in ways that StoryTime cannot, and does not, control. StoryTime shares your Personal Information in personally identifiable form as described below.
Advertising by companies other than StoryTime is not permitted on the Services. However, we employ other companies to perform tasks on our behalf and help us provide certain features of our Services, and may need to share your information with those companies in order to provide our Services to you. Some examples of services for which we use agents include sending email or SMS, analyzing data, and providing user services. These agents may use Personal Information we share with them, for example, to assist us, to provide their services to you and/or us, and to measure and improve the performance of their services. Please see here for further information about the agents we use as part of the Services (including any of their specific terms or policies that are applicable and that may govern use of your information). StoryTime has reviewed the privacy policies and practices of these agents and third party service providers in order to verify that they are capable of complying with StoryTime’s policies and practices, including those related to the collection, use, transfer, confidentiality, security and integrity of user data. We will review those agents’ policies and practices at least annually, but you should review them as well. You hereby consent to our sharing of information about you (including, in some cases, Personal Information) for such purposes.
StoryTime does not rent or sell your personal information. We may share your information to provide certain parts of the StoryTime service, only as provided in this policy. If you have any questions, please reach out to us at email@example.com.
If StoryTime (or substantially all of its assets) is acquired by another company, user information may be one of the assets transferred to or acquired by that company. You acknowledge that such a transfer may occur, and that any acquirer of StoryTime may continue to use your Personal Information as set forth in this policy. You will be notified via email or some other means of any change in ownership or uses of your personal information, as well as any choices you may have regarding your Personal Information (including the right to delete your information). If StoryTime goes out of business without a successor, StoryTime would delete your information.
If StoryTime is bought by another company, we may need to provide your information to that company. We will be sure to let you know if this ever happens so you can make decisions about your personal information.
We may release Personal Information when we believe in good faith that release is necessary to: comply with the law (for example, responding to a subpoena or other legal process); enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of StoryTime, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.
We may release your personal information if necessary to protect our community (for example, to comply with legal requests).
With your consent
If there is any other reason we need to share your personal information (other than for legal reasons), we will get your consent first.
The security of personal information in the school environment is a top priority for StoryTime.
StoryTime has protections in place to enhance our users' security, and routinely update these protections. We have administrative, technical, and physical safeguards designed to protect against unauthorized use, disclosure of or access to personal information. In particular:
Our engineering team is dedicated to keeping your personal information secure.
We work with industry-leading auditors to review and guide our security policies and procedures.
StoryTime stores its data within an AWS region that is FedRAMP compliant.
StoryTime’s main database and all backups are encrypted at rest.
The AWS cloud infrastructure has been designed and managed in compliance with regulations, standards, and best-practices, including HIPPA, SOC 1/SSAE 16/ISAE 3402 (formerly SAS70), SOC 2, SOC 3, PCI DSS Level 1, ISO 27001, FedRAMP, DIACAP and FISMA, ITAR, FIPS 140-2, CSA, and MPAA.
Low-level auditing software is run on all production systems to record potentially malicious actions that may take place.
StoryTime runs periodic penetration tests, then logs and resolves discovered issues.
All StoryTime clients use TLS/SSL when communicating with our servers.
StoryTime endeavors to protect user information and to ensure that user account information is kept private; however, we cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. If StoryTime knows or becomes aware of a security breach of its users’ personally identifiable information, StoryTime will notify affected users as required by applicable laws and may post a notice on the Services as required by applicable law(s). For additional information about the security measures we use in connection with the Services, please contact us at firstname.lastname@example.org.
The security of your personal information is extremely important to us and we take measures internally to make sure your information is safe with us. We routinely update our security features and implement new protections for your data. If we learn that your data was breached, we will notify you as soon as possible so you can take actions to protect your data. Learn more about how StoryTime approaches security here.
You may be able to access certain third party products through StoryTime’s Services (such as, another company’s payment platform to facilitate your collection and processing of payments). Payment processing services on StoryTime are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to the Agreement, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of StoryTime enabling payment processing services through Stripe, you agree to provide StoryTime with accurate and complete information about you and your entity (if applicable), and you authorize StoryTime to share it and transaction information related to your use of the payment processing services provided by Stripe.
The third party products you choose to use on StoryTime may need to collect and use your Personal Information in order to provide their services to you; in order to use any products or services offered by anyone other than StoryTime, you must review and agree to their specific terms and privacy policies.
As a StoryTime account holder, you have access to view and update the following information at your discretion:
information in your user account (such as your email address), Participant names, user preferences, organization (or school) affiliation, and content in your account (note that once provided, you may not be able to edit or remove certain types of content, such as messages) This list may change as the Services change.
You may access and change certain information that you enter into your StoryTime account.
You can always opt not to disclose information, even though it may be needed to take advantage of certain StoryTime features.
You are able to add or update certain information on pages, such as those listed in the “What Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records. Certain types of communication you send to other users cannot be removed, such as message content.
You may request deletion of your StoryTime account by accessing your account online or emailing email@example.com. Note, if you are a Participant or Organizer and you request to delete your account, StoryTime may notify the Organization and the Organizer(s) of the classes and/or groups you are affiliated with of your deletion request. Please note that certain information may remain in our records, server logs and archives after deletion of your account. StoryTime retains this information for purposes such as diagnosing problems with the service and for auditing legal investigations, but reserves the right to delete this information in accordance with its standard business practices in effect from time to time. Further, information and other content you have provided may remain visible elsewhere to the extent such content was copied or stored by other users.
For under age users with an account that is inactive for twelve months or more (meaning the account has not received a message through the Services in that time), StoryTime’s policy is to disable access to Personal Information associated with that account.
If your or your child’s Personal Information changes, or you no longer desire to use our Services, or you would like to refuse StoryTime to further contact your child, you may review, correct, update, delete inaccuracies, request deletion of your child’s information, or amend it by logging into your account and making those changes or contacting us at firstname.lastname@example.org. We will respond to your request as quickly as possible.
We will retain your or your child’s information for as long as your account is active or as needed to provide the Services. If you wish to cancel your or your child’s account or request that we no longer use you information to provide Services, contact us at email@example.com. Note we will retain and use information, for example, to comply with our audit and legal obligations, to resolve disputes, and to enforce our agreements.
If the information you are requesting to delete was uploaded or otherwise provided by a verified administrator of an Organization to which you belong (for example, through CSV or SIS integration), then you must request deletion of that information directly from the Organization. StoryTime may inform the Organizer(s) and/or Organization(s) you are affiliated with when you request to delete your StoryTime account.
On StoryTime, you have control over your personal information. As an Organizer or Participant, you may delete your account at any time by logging in online. You also have the option to email us directly at firstname.lastname@example.org to delete your account.
If we make material changes to the types of Personal Information we collect or how we use Personal Information collected from under-13 users we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.
StoryTime's about getting children's stories to parents to read to their kids. If you're a parent on StoryTime, we ("us", "our", "StoryTime") need to know some information about you (the parent, guardian) so we can get you stories. Here are a few facts:
We collect information in two ways: directly through you or your child's school, and through your Facebook profile.
If you are a parent with one of our pilot schools, we may request your name and cell phone number through you or your child’s school. This way, we can contact you via text message or Facebook Messenger and start sending stories. We only collect this data at your consent. Any information granted from schools will be by your permission.
We use Facebook Messenger to deliver the best experience possible with reading and receiving stories and reading tips. We use Facebook's Graph API to collect information about you to improve your experience with the StoryTime messenger app. This information includes:
as indicated on your public Facebook account. This information is only obtained under your direct consent by starting a conversation or accepting a Message Request from our StoryTime messenger bot.
We may gather other data from you through the Messenger app. These are all optional and under your discretion to provide. They include:
We also record what messages you've opened and whatever text responses you write to our Bot.
We mostly use your personal information to customize your experience using the StoryTime bot. For example, we may send you a story referencing your name or hometown.
We may use your cell phone number to contact you through Facebook Messenger.
We use information from Facebook's Graph API to ensure that our messages are sent only at the expected time in your timezone and in your preferred language.
If you're a parent and you signed up for StoryTime through your child's preschool, we'll send messages that you've written to StoryTime to your child's teacher.
If you have any questions or concerns regarding privacy when using StoryTime’s Services, please contact us and send us a detailed message at the contact information below. We will make every effort to resolve your concerns.
Written inquiries may be sent to:
254 Elm Street
New Haven, CT 06511